General Questions & Answers
How Does A Booking Work In The Online Store?
The best way to book an order is through our online store to determine availability and pricing and book instantly. This makes it possible to get a quote and place a booking in real time 24 hours a day, 7 days a week!
Pick your desired pickup date and desired return date within the pickup and drop off times available in our system. Now when you add items to your cart the online store will be able to show you if your items are available for your event while you are shopping.
When you have finished adding items to your cart you can select delivery if that is your choice. (NOTE: If you selected delivery, we contact you the Sunday before your event date to give you exact delivery times).
Once you're ready to book, click checkout. You will now be asked to pay 25% of your total by credit card online to secure your booking. Once you pay the 25% deposit an email will be sent to you confirming your booking. That's it, you're booked in. A confirmation email will be sent to you. If you have any questions give us a call (306) 500-9626, or if we have any questions about your booking, we will reach out to you.
Pick your desired pickup date and desired return date within the pickup and drop off times available in our system. Now when you add items to your cart the online store will be able to show you if your items are available for your event while you are shopping.
When you have finished adding items to your cart you can select delivery if that is your choice. (NOTE: If you selected delivery, we contact you the Sunday before your event date to give you exact delivery times).
Once you're ready to book, click checkout. You will now be asked to pay 25% of your total by credit card online to secure your booking. Once you pay the 25% deposit an email will be sent to you confirming your booking. That's it, you're booked in. A confirmation email will be sent to you. If you have any questions give us a call (306) 500-9626, or if we have any questions about your booking, we will reach out to you.
Can I Modify My Rental Booking?
Adding items to your existing order:
If you wish to add to your order, please email us at [email protected] with your request and we will get to it the next time we are in the office.
Minor changes:
Are accepted 15 or more days prior to your event only.
Cancellation refunds:
Are not issued for items cancelled with less than 30 days' notice.
Our 25% deposit fee is non-refundable.
If you wish to add to your order, please email us at [email protected] with your request and we will get to it the next time we are in the office.
Minor changes:
Are accepted 15 or more days prior to your event only.
Cancellation refunds:
Are not issued for items cancelled with less than 30 days' notice.
Our 25% deposit fee is non-refundable.
How Do I Pay?
We accept payments via credit card or Visa Debit through our online store. If you have received a quote from us, a 25% payment request will be sent to you online, which can also be paid by credit card or Visa Debit.
Booking Instantly Online: When you book online, our system will request a 25% non-refundable deposit to secure your booking.
Payment Due: Full payment is due 7 days prior to your event. At that time, we will authorize the payment from the credit card initially used.
A credit card and driver’s license must be kept on file for all rentals.
Booking Instantly Online: When you book online, our system will request a 25% non-refundable deposit to secure your booking.
Payment Due: Full payment is due 7 days prior to your event. At that time, we will authorize the payment from the credit card initially used.
A credit card and driver’s license must be kept on file for all rentals.
Is there refunds on unused equipment?
No refunds will be issued on unused equipment.
All rental equipment is subject to availability at time of booking.
Rentals officially begin upon customer pick-up or delivery drop-off.
Prices are subject to change without notice.
All rental equipment is subject to availability at time of booking.
Rentals officially begin upon customer pick-up or delivery drop-off.
Prices are subject to change without notice.
Hours Of Operation
Customer pickup and drop off times:
Mon-Fri : 10:00am-1:00pm
Standard deliveries:
1:00pm-5:00pm Mon-Fri
(If you require a custom delivery time please mention during the quoting /booking process and we will be happy to oblige)
We are available by phone Mon-Fri 9:00am-5:00pm
(306) 500-9626
Mon-Fri : 10:00am-1:00pm
Standard deliveries:
1:00pm-5:00pm Mon-Fri
(If you require a custom delivery time please mention during the quoting /booking process and we will be happy to oblige)
We are available by phone Mon-Fri 9:00am-5:00pm
(306) 500-9626
Where are you located?
3530 Millar Ave Unit #720
What are your delivery options?
Delivery rates in Saskatoon (delivery the day before your event and pick up the day after or Monday after your event)
Small Van Delivery $100.00 / Small Van Pickup $100.00
Medium Size Delivery $175.00 / Medium Size Pickup $175.00
Large Size Delivery $300.00 / Large Size Pickup $300.00
Add Exact Time Arrival (PICK YOUR TIME) $175.00 (each trip)
If you require an exact delivery and pickup time, you can add custom times for an additional $175.00 on top of the standard delivery charge. This option is ideal for events where you need items delivered and picked up on the same day or in a public, unmonitored location. For example, a wedding ceremony seating in a public park with a 12:15 pm arrival and a 3:45 pm pickup.
The additional $175.00 is due to the need for precise scheduling. To meet specific deadlines, we must arrange extra staff and delivery vehicles, as our standard deliveries are planned in sequence for efficiency.
Out of Town Km Charge:
Out of town deliveries are an additional $4.00/km on top of the standard fee.
Delivery Upsize:
If we need to up size a delivery vehicle or add staff delivery prices are subject to increase.
Standard delivery fees are based on deliveries made within Saskatoon city limits.
More About Delivery:
Please be advised that delivery is curbside only unless previously arranged with our team via email. If you have specific delivery requirements, please contact us immediately to ensure a smooth delivery process.
Additional Delivery Requirements
If your delivery situation includes any of the following, please reach out to us as soon as possible. We may need to:
Small Van Delivery $100.00 / Small Van Pickup $100.00
Medium Size Delivery $175.00 / Medium Size Pickup $175.00
Large Size Delivery $300.00 / Large Size Pickup $300.00
Add Exact Time Arrival (PICK YOUR TIME) $175.00 (each trip)
If you require an exact delivery and pickup time, you can add custom times for an additional $175.00 on top of the standard delivery charge. This option is ideal for events where you need items delivered and picked up on the same day or in a public, unmonitored location. For example, a wedding ceremony seating in a public park with a 12:15 pm arrival and a 3:45 pm pickup.
The additional $175.00 is due to the need for precise scheduling. To meet specific deadlines, we must arrange extra staff and delivery vehicles, as our standard deliveries are planned in sequence for efficiency.
Out of Town Km Charge:
Out of town deliveries are an additional $4.00/km on top of the standard fee.
Delivery Upsize:
If we need to up size a delivery vehicle or add staff delivery prices are subject to increase.
Standard delivery fees are based on deliveries made within Saskatoon city limits.
More About Delivery:
Please be advised that delivery is curbside only unless previously arranged with our team via email. If you have specific delivery requirements, please contact us immediately to ensure a smooth delivery process.
Additional Delivery Requirements
If your delivery situation includes any of the following, please reach out to us as soon as possible. We may need to:
- Allocate additional staff
- Schedule more time on our route
- Bring extra transport equipment
- No direct drive-up access or sufficient parking available directly in front of the drop-off area.
- Stairs or elevators requiring our team to make multiple trips.
- Over 150 feet of distance between the parked delivery vehicle and the rental drop-off location.
- Entrance fees required to access the delivery area (e.g., parking fees or park fees).
Can I setup my rental tent on my own?
Pop up tents:
Yes, you can pick up these and set them up yourself.
Large pole tents and marquee tents:
Our pole tent and marquee tent rental prices include installation (not delivery) and require that our staff executes the installation to ensure a safe installation.
Yes, you can pick up these and set them up yourself.
Large pole tents and marquee tents:
Our pole tent and marquee tent rental prices include installation (not delivery) and require that our staff executes the installation to ensure a safe installation.
How do I select my delivery drop off and pickup times?
In the calendar the pickup and drop-off times are set for pickups from us only and do not apply for deliveries.
So, if you don't see your requested time available you can select a different time or date close to your requested time to make the booking come through.
When you are filling out the form you can mention the exact times that you want.
Additionally, every order that delivery has been selected for will be contacted to make sure we get all of the details changed exact to your specifications.
So, if you don't see your requested time available you can select a different time or date close to your requested time to make the booking come through.
When you are filling out the form you can mention the exact times that you want.
Additionally, every order that delivery has been selected for will be contacted to make sure we get all of the details changed exact to your specifications.
How long do I get my rentals for?
Most of our rentals are priced for up to 4 days at a single rate. This means you pay the same price whether you need the item for 4 hours or 4 days. Some items have a daily rental rate, and these prices will be displayed in your cart.
What is our rental protection plan?
Rental Protection Plan:
A 10% damage protection charge will automatically be added to your contract unless you decline it before pickup or delivery by emailing [email protected]. This plan covers the first $150 of broken or damaged equipment and 50% of any additional damage. The remaining 50% will be the customer's responsibility.
If Damage Protection is Declined:
The customer will be responsible for the full cost of replacement or repair of the equipment.
Please Note:
The Damage Protection Plan is not insurance and does not cover:
A 10% damage protection charge will automatically be added to your contract unless you decline it before pickup or delivery by emailing [email protected]. This plan covers the first $150 of broken or damaged equipment and 50% of any additional damage. The remaining 50% will be the customer's responsibility.
If Damage Protection is Declined:
The customer will be responsible for the full cost of replacement or repair of the equipment.
Please Note:
The Damage Protection Plan is not insurance and does not cover:
- Rental items not returned
- Theft
- Damage from vandalism
- Damage from failure to secure rental items during transport
- Overloading or exceeding the rated capacity of rental items
- Damage to motors or other electronic devices caused by artificial current
- Damage from overturning
- Weather-related damage
- Damage to third-party sub-rental items or specialty linens
Do I need to clean my rentals before return
Yes, rentals need to be wiped before return to avoid additional cleaning charges.
Rentals that are visibly dirty or dusty are subject to a cleaning fee that starts at minimum of $50.00 and additional charges for time and chemicals needed to do any deep cleaning on items that are very dirty.
The payment will be taken off of your credit card that you initially paid with.
However, you do not need to wash our tablecloths as this may set a stain and do more bad than good for the tablecloths.
Rentals that are visibly dirty or dusty are subject to a cleaning fee that starts at minimum of $50.00 and additional charges for time and chemicals needed to do any deep cleaning on items that are very dirty.
The payment will be taken off of your credit card that you initially paid with.
However, you do not need to wash our tablecloths as this may set a stain and do more bad than good for the tablecloths.
How early can we make our reservation?
Book Early for Best Availability
Our rentals are reserved on a first-come, first-served basis, so we recommend booking as early as possible. For large events, it's best to book as soon as you finalize your guest list or at least 2-5 months in advance. For smaller events, aim to book 2-4 weeks before your event date.
Please note that December and the summer months are peak periods, and advanced booking is highly recommended. Early planning ensures product availability and peace of mind for your event.
We offer instant availability checks on our website. If you want to see the frequency of available items, you are welcome to use our system for that purpose.
Our rentals are reserved on a first-come, first-served basis, so we recommend booking as early as possible. For large events, it's best to book as soon as you finalize your guest list or at least 2-5 months in advance. For smaller events, aim to book 2-4 weeks before your event date.
Please note that December and the summer months are peak periods, and advanced booking is highly recommended. Early planning ensures product availability and peace of mind for your event.
We offer instant availability checks on our website. If you want to see the frequency of available items, you are welcome to use our system for that purpose.
Do I need to be present to receive a delivery?
While your presence is not required during delivery, having someone available to inspect the items and notify our office of any discrepancies is highly beneficial. This ensures that you receive everything you have rented and helps us address any issues promptly.
