🚨 Emergency Line Information

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At 306 Party Rentals, ensuring your event goes smoothly is our top priority. Our emergency line is here to assist with any unexpected issues you might encounter with our rental items. Below, you'll find all the necessary details on how to effectively use our emergency line service.

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🔔 When to Use the Emergency Line

• Before the Event: If you discover any issues with our rental items, please let us know as soon as possible. We recommend testing all equipment at least one day before your event.
• During the Event: Should any problems arise during your event, you can reach out to us immediately for assistance.

Please Note: The emergency line is for genuine emergencies only. For non-emergency situations such as rental inquiries or special requests, please contact us during regular business hours.

🚨 What Constitutes an Emergency

​An emergency typically involves issues such as:

• 🌪️ Weather-related incidents impacting our tents or structures (e.g., stakes coming loose, impending windstorms, pooling water on tent roofs).
• ⚠️ Structural problems that pose a risk to safety or event success

​​📞 How to Contact Us

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• Text Message: Send a text to our emergency line for quick support.
• Voicemail: Leave a detailed voicemail at extension 700. Make sure to include your name, order number, and a description of the issue.

⚠️ Important Guidelines

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• Advance Notice: Contact us as soon as you notice an issue. The earlier you inform us, the better we can assist you.
• Response Time: Our typical response time ranges from instantly to a few hours.
• Technician Support: Our emergency line is staffed by technicians who know the specifics of our equipment and can provide immediate assistance.

🔧 Procedure for Reporting Issues

1. Self-Troubleshooting: Before contacting the emergency line, please refer to the manuals or instruction sheets packed with the rental items. Scan the QR codes attached to the rentals for troubleshooting guides and videos on our website.
2. Documentation: Take photos or videos of the issue to help us understand and resolve it more efficiently.
3. Contact Us: If the issue persists after troubleshooting, leave a voicemail or text message explaining the problem. We will get back to you with an educated answer as soon as possible.

💰 Service Fees

• No Issue Found: If our team is dispatched and no problem is found with the item, a service fee will be charged.
• After-Hours Support: Additional charges apply for after-hours support. These charges vary based on the nature of the issue and the resources required.

Contact Information:

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• Emergency Line: Text or call extension 700
• Main Office: (306) 500-9626

Lee Jones,
306 Party Rentals
Address:
3530 Millar Avenue, Unit 720
Saskatoon, SK
Website:
www.306partyrentals.com
Office Hours:
Monday to Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed

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ConclusionAt 306 Party Rentals, we are dedicated to making your event a success. Our emergency line is a critical part of our commitment to providing reliable and efficient service. By following the guidelines outlined above, you can help us respond to your needs promptly and effectively. Thank you for choosing 306 Party Rentals. For any further questions or assistance, please do not hesitate to contact us.
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