How We Handle Customer Concerns

​At 306 Party Rentals, we believe resolving issues is a team effort. Your feedback matters, and when things don’t go as planned, we’re here to help. Here’s what you can expect from us and what we ask of you to ensure everything runs smoothly:

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📞 If Something Goes Wrong, Contact Us ASAP!

​To help you, we need to know if something isn’t working. We can’t fix what we don’t know about!
Here’s what to do:

• Call Our Emergency Line:
  • Dial 306-500-9626, ext. 700 and leave a message. We monitor this line during events and will respond as soon as possible.
• Document the Issue:
  • Snap a quick photo or video of the problem—it helps us troubleshoot faster.
• Stay Calm—We’ve Got Your Back:
  • Whether it’s guidance over the phone, sending a replacement, or fixing it onsite, we’re here to ensure your event runs smoothly.

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🎯 Our Responsibility: Being There for You

​We’re committed to supporting you every step of the way. Here’s how we do it:

• Emergency Line Availability:
  
  • Our team monitors calls and messages during events, so you’re never left without support.
• Proactive Troubleshooting:
  
  • We’ll guide you through solutions over the phone or, if needed, send a replacement or team member to assist onsite.
• Transparency Every Step of the Way:
  
  • We record and test equipment after every reported issue to ensure fairness and accountability.

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📚 Real Example: How We Resolved an Issue

​A recent case highlights how we work to resolve customer concerns:
The Situation:
A customer rented:

• Big Buck Hunter Arcade
• Iconic Arcade Machine
• Beer Pong Table

Reported Issues After the Event:

• Big Buck Hunter’s guns didn’t work.
• Iconic Arcade Machine kept shutting off.
• Beer Pong Table was unstable due to missing inserts.

​What We Did:✅ Followed Up Promptly:

• After testing the returned items, we confirmed the arcade equipment worked as expected, but the Beer Pong Table needed improvement.

✅ Provided Transparency:

• We recorded a troubleshooting video to verify the issues and shared it with the customer.

✅ Made It Right:

• Issued a full refund for the Beer Pong Table as a goodwill gesture.

What Could Have Been Better: Had the customer contacted us during the event:

• We could have guided them through resetting the arcade machine or troubleshooting the guns.
• Delivered a replacement Beer Pong Table to resolve the issue faster.

💡 The Takeaway:
We’re always here to help, but reaching out during your event ensures we can fix things in real-time.

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📝 A Look at Our Follow-Up Email

​We believe in transparency and follow up with customers after every issue. Here’s an example of the email we sent for the case above:

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🎥 Watch the Troubleshooting Video

​We recorded our troubleshooting process to verify and share the results with the customer. Watch it here:

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🤝 Shared Responsibility: Working Together

​For every event to run smoothly, we need your help too!
Here’s how you can support us:

• 🔌 Test Rentals Early:
  • Test electronics the day before your event. If something isn’t working, contact us immediately so we can fix it in time.
• 📞 Contact Us During Your Event:
  • Don’t wait until after your event to report issues. We’re here to help in real-time!
• 📸 Document Issues:
  • A quick photo or video helps us troubleshoot faster and ensures everyone’s on the same page.

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The Bottom Line

​At 306 Party Rentals, we care deeply about your event’s success. If something goes wrong, we’ll work with you to resolve it—whether that’s troubleshooting over the phone, sending a replacement, or following up with transparency.
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Let’s make your next event unforgettable—for all the right reasons.
📞 Need Help? Call Us Anytime: 306-500-9626, ext. 700