Cancellation Policy at 306 Party Rentals​

Flexible Cancellation Policy 🎉 – Plan With Confidence

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At 306 Party Rentals, we aim to provide clarity and fairness in our cancellation policies. Below, you'll find key facts about how cancellations, rescheduling, and specialty orders are handled, followed by answers to frequently asked questions for further insights.

Key Facts About Cancellations (Dropdowns)

Deposits Are Non-Refundable

• A 25% deposit is required for most bookings and ensures the commitment of both parties.
• For orders over $2,000, a 50% deposit is required.
• Deposits help us reserve items and resources for your event.

Non-Expiring Credits

• If you cancel at least 6 weeks before the event, the deposit can be converted into a non-expiring credit, valid for any future rental.

​​​​Last-Minute Cancellations

• Cancellations made within 10 days of the event may result in the full amount being retained.
• Special cases are evaluated individually; contact us for assistance.

Rescheduling Policies

• ​​​​Rescheduling is free if requested before preparation begins.
• For larger orders, 75% of the booking amount can be retained for the new date.
• Smaller items are usually rescheduled without retention of funds.

Specialty or Custom-Ordered Items

• Payments for specialty items may be retained to cover procurement costs.
• Unused balances, if any, may be converted into non-expiring credits.

📋 FAQs: Explore More About Our Policies

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Q1: Can I get my deposit back if I cancel my booking?

A: Deposits are non-refundable, but cancellations made at least 6 weeks before the event qualify for non-expiring credit for future rentals.

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Q2: What happens if I cancel within 10 days of my event?

A: Cancellations within 10 days may result in the full amount being retained. However, we encourage you to contact us, as some cases may qualify for partial credit upon review.

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Q3: Can I reschedule my event?

A: Absolutely! Rescheduling is allowed at no extra charge if requested before preparation begins. Larger orders may require partial retention, while smaller orders are usually rescheduled with no penalties.

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Q4: How do you handle specialty or custom-ordered items?

​A: Payments for custom items may be retained to cover procurement costs. Unused balances can often be applied as credit for future rentals.

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Q5: What if I cancel due to an emergency?

A: Emergencies are evaluated on a case-by-case basis. We strive to accommodate while balancing fairness for both parties.

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Q6: What happens if I've already paid the full amount and cancel?

A: If the full amount has been charged (typically 7–10 days before the event), we retain the right to keep the total. However, you are welcome to discuss options for future credits or special considerations.

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Q7: Is there a fee for rescheduling after prep work has started?

​​A: For large orders, 25% of the deposit may be retained, while 75% is transferred to the new date. Small orders are typically rescheduled without extra fees.

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Q8: How far in advance should I notify you of changes?

A: Notify us as soon as possible. Cancellations made 6+ weeks prior offer the most flexibility for converting deposits into credits.