Booking event rentals can often raise lots of questions because every event has its own unique set of circumstances which may generate a very specific question. So if you have any questions that cannot be answered from the below please call us, text us, email us at any time for a prompt answer.
General Questions And Answers
How Does A Booking Work In The Online Store?
The best way to book an order is through our online store to determine availability and pricing and book instantly. This makes it possible to get a quote and place a booking in real time 24 hours a day, 7 days a week!
Pick your desired pickup date and desired return date. Now when you add items to your cart the online store will be able to show you if your items are available for your event while you are shopping.
When you have finished adding items to your cart you can select delivery if that is your choice. (NOTE: If you selected delivery we contact you the Sunday before your event date to give you exact delivery times).
Once your are ready to book you click checkout. You will now be asked to pay 25% of your total by credit card online to secure your booking. Once you pay the 25% deposit an email will be sent to you confirming your booking. That's it your booked in. A confirmation email will be sent to you. If you have any questions give us a call (306) 230-7886 or if we have any questions about your booking we will reach out to you.
Pick your desired pickup date and desired return date. Now when you add items to your cart the online store will be able to show you if your items are available for your event while you are shopping.
When you have finished adding items to your cart you can select delivery if that is your choice. (NOTE: If you selected delivery we contact you the Sunday before your event date to give you exact delivery times).
Once your are ready to book you click checkout. You will now be asked to pay 25% of your total by credit card online to secure your booking. Once you pay the 25% deposit an email will be sent to you confirming your booking. That's it your booked in. A confirmation email will be sent to you. If you have any questions give us a call (306) 230-7886 or if we have any questions about your booking we will reach out to you.
Can I Modify My Rental Booking?
Minor changes are welcome 15 or more days prior to your event. Cancellation Refunds are not issued for items cancelled with less than 30 days notice. Our 25% deposit fee is non-refundable but can be transferred to your future bookings if covid goverment restrictions has affected your event from going forward.
How Do I Pay?
We accept payment through credit card or visa debit online through our store. Or if you have been quoted by us we will send a 25% payment request online that also can be paid by credit card or visa debit.
Booking Instantly Online:
When you book online our system will request a 25% (non-refundable deposit to secure the booking).
Payment is due in full 7 before your event at this point we will authorized the payment from the initial credit card that was used. Upon custom pickup we will officially charge the amount that we had pre-authorized 7 days prior .
A credit card and driver’s license to be kept on file are required for renting any items.
Booking Instantly Online:
When you book online our system will request a 25% (non-refundable deposit to secure the booking).
Payment is due in full 7 before your event at this point we will authorized the payment from the initial credit card that was used. Upon custom pickup we will officially charge the amount that we had pre-authorized 7 days prior .
A credit card and driver’s license to be kept on file are required for renting any items.
Is There Refunds On unused equipment?
No refunds will be issued on unused equipment. All rental equipment is subject to availability at time of booking. Rentals officially begin upon customer pick-up or delivery drop-off. Prices are subject to change without notice.
Hours Of Operation
By appointment Only (however we are available by phone Mon-Fri 8:30am-4:30pm (306) 230-7886
Where are you located?
115 1st ave north in Martensville SK (A short 8 minute drive from Saskatoon)
What are your delivery options?
Standard Delivery in Saskatoon (two way delivery and pickup in a small van with attached trailer): $65.00
Large deliveries may require our moving truck $150.00
Please Note: Standard Deliveries: 4 hour window
Out of town deliveries are an additional $3.00/km (only 1 way charge) on top of the standard $65.00fee. If we need to up size a delivery vehicle or add staff delivery prices are subject to increase.
Standard delivery fees are based on deliveries made within Saskatoon city limits from Monday - Friday 8:00 AM to 4:00 PM. Delivery and pickup is to the door only.
An Additional ($150.00) fee will apply if delivery or pick-up is required outside regular delivery hours or days or have to be at an .
Additional fees will apply if equipment needs to be moved over long distances, stairs or up elevators.
Please contact us for pricing and details regarding this.
Large deliveries may require our moving truck $150.00
Please Note: Standard Deliveries: 4 hour window
Out of town deliveries are an additional $3.00/km (only 1 way charge) on top of the standard $65.00fee. If we need to up size a delivery vehicle or add staff delivery prices are subject to increase.
Standard delivery fees are based on deliveries made within Saskatoon city limits from Monday - Friday 8:00 AM to 4:00 PM. Delivery and pickup is to the door only.
An Additional ($150.00) fee will apply if delivery or pick-up is required outside regular delivery hours or days or have to be at an .
Additional fees will apply if equipment needs to be moved over long distances, stairs or up elevators.
Please contact us for pricing and details regarding this.
Can i setup my rental tent on my own?
Pop up tents (Mini Marquees): Yes you can pickup these and set them up yourself.
Pole Tents: Our pole tent rental prices include setup (not delivery) and require that our staff executes the installation to ensure a safe installation. (NOTE: Our packages include free delivery and tent setup)
Pole Tents: Our pole tent rental prices include setup (not delivery) and require that our staff executes the installation to ensure a safe installation. (NOTE: Our packages include free delivery and tent setup)
How do i select my delivery drop off and pickup times?
In the calendar the pickup and drop-off times are set for pickups from us only and do not apply for deliveries.
So if you don't see your requested time available you can select a different time or date close to your requested time to make the booking come through.
When you are filling out the form you can mention the exact times that you want.
Additionally every order that delivery has been selected for will be contacted to make sure we get all of the details changed exact to your specifications.
So if you don't see your requested time available you can select a different time or date close to your requested time to make the booking come through.
When you are filling out the form you can mention the exact times that you want.
Additionally every order that delivery has been selected for will be contacted to make sure we get all of the details changed exact to your specifications.
This Is A 20x40 Pole Tent. Check It Out In Our Tents Section!
Pole Tents
Are pole tents safe?
Yes. For safety Our pole tents will be anchored using stakes at every outside pole. We use steel stakes that are 36"-42” long driven into the ground exactly 5ft our from every outer pole location with sludge hammers and jackhammers. The actual number of stakes and the size will vary depending on the size of the tent and density of the ground.
Do I need a permit for the tent?
It is the responsibility of the renter to check with your Building Permit and Fire Departments prior to the installation date to confirm the requirement of permits. We will assist you in any way possible, but these clearances do remain the responsibility of the renter.
Do I have to locate the underground lines? How do I do that?
Yes. We do not want to hit any underground lines pipes when we install the stakes. We require that you contact Sask 1 Call approximately one week prior to your event. They can be reached at 1-866-828-4888. They will come out and locate the buried gas, electrical, water, and communication lines at no charge. They do not locate any septic fields, underground sprinkler systems, irrigation lines or utility lines installed by the homeowner. You must make sure to get these identified also by a proper tradesman.
How much additional space is required when installing a tent?
We will need an additional 5ft of free space around the whole perimeter of the tent to install the stakes to tension the pole tents. Ex: a 20ftx20ft pole tent will require a 30ftx30ft total space to be properly installed.
Can I rent your pole tents and set them up myself?
No. We will only rent the tent on a set-up and take-down basis. This will help ensure that it is properly installed and will allow for inspection by both parties at the start and finish of the rental. If you are looking for a tent that you can pickup from us and setup yourself we suggest renting our popup tents. Many popup tents can be rented and be placed side by side to create larger tents.
Can the tent be setup on uneven ground?
It depends how badly the ground is uneven or slopes. If you can put a table up and comfortably eat a meal, then the tent should be able to be put up. Try taking a chair around the area where you want to place the tent and try it out. If you have any doubts, give us a call and we could come out and do an onsite visit.
Can I BBQ under the tent?
No! BBQ’ing under the tent can coat the walls and ceiling with greasy smoke and ruin the wedding tent … it cannot be cleaned. If you damage a tent in this manner, you will be responsible for the replacement cost of the damage fabric.
What happens if the tent gets damaged?
You are responsible for any damages to the tent caused by vandalism or unruly guests. If the tent will be left up overnight in a place accessible by the public, then we suggest that you consider overnight security services to keep not only the tent but the contents secure. If this will be the case, we can discuss options with you.
Why are all of the big tents already booked for all dates?
A big tent is a big investment so we want to make sure that we give you the proper attention that your booking needs.
If you are looking for a quote on our bigger tents (anything bigger that a 20X40) PLEASE REACH OUT TO US THROUGH THE TENT QUOTE SECTION and we will schedule a time to have a phone conversation. We will schedule a time that works for you (day or night).
During the phone call to go over your specific tent rental needs. After the initial phone call appointment we will be able to head to your location and measure the area, or request pictures and measurements to ultimately design a custom to you event layout and 3d map design showing your tent and rental items and how they fit in the event area.
If you are looking for a quote on our bigger tents (anything bigger that a 20X40) PLEASE REACH OUT TO US THROUGH THE TENT QUOTE SECTION and we will schedule a time to have a phone conversation. We will schedule a time that works for you (day or night).
During the phone call to go over your specific tent rental needs. After the initial phone call appointment we will be able to head to your location and measure the area, or request pictures and measurements to ultimately design a custom to you event layout and 3d map design showing your tent and rental items and how they fit in the event area.
These are Pop up tents put side by side to create a bigger “Mini Marquee” style setup. Check out our pop up tents to see more options.
Popup Tents
Do you setup the Pop Up Tents?
Setup Is not included with the popup tents (however setup is included in our popup tent packages). We will gladly setup your rented pop up tents if you have opted for delivery. The charge for popup tent setup is $10 per 10ft section of tent to pay for staff labor. (ex; if you rent a 10x10 popup tent the setup fee is $10, if you rent a 10x20 the setup fee is $20 and so on.
If you want setup please let us know when or after you have placed your booking at we will add it on to the order afterwards.
If you want setup please let us know when or after you have placed your booking at we will add it on to the order afterwards.
Is delivery included with the popup tent rentals?
We can deliver and setup your pop up tent rental however it is not included in the base pop up tent rental price. The price in the popup tent section is based on pickup.
Are pop up tent weights and walls included in my pop up tent rental?
our pop up tent pricing is for the tent only. Every event requires a different amount of extras so we have made it so that you can pick as much or as little that you need. Some people like to double up on the tent weights and stakes/ratchets for maximum wind resistance while others already have tent weights and do not require them. It is strongly recommended to use both weights and stakes/ratchets if your venue allows them.
Popup Tents / Severe Weather
Do not setup our popup canopies in strong winds. The design of pop up canopies makes them highly susceptible to uplift. Unsecured canopies may blow over, causing potential property damage or injuries.
RAIN
Don't let rain pool on the top of your canopy rental. Not only will pooling water cause the canopy fabric to stretch, but the excessive weight may damage canopy truss bars and brackets.
LIGHTNING
Never keep the canopy up when lightning is present. Canopies are not meant for use as a severe weather shelter!
SNOW
If your canopy is not rated for snow loads, do not let snow build up on it. As with pooling rain water, excessive amounts of snow will stretch the fabric and potentially damage the frame.
BBQING: Do not BBQ under our tents, it will dye the tents yellow and destroy them.
Do not setup our popup canopies in strong winds. The design of pop up canopies makes them highly susceptible to uplift. Unsecured canopies may blow over, causing potential property damage or injuries.
RAIN
Don't let rain pool on the top of your canopy rental. Not only will pooling water cause the canopy fabric to stretch, but the excessive weight may damage canopy truss bars and brackets.
LIGHTNING
Never keep the canopy up when lightning is present. Canopies are not meant for use as a severe weather shelter!
SNOW
If your canopy is not rated for snow loads, do not let snow build up on it. As with pooling rain water, excessive amounts of snow will stretch the fabric and potentially damage the frame.
BBQING: Do not BBQ under our tents, it will dye the tents yellow and destroy them.
Customer Responsibility
Rented equipment is the responsibility of the customer from time of delivery or customer pick-up to the time of the equipment’s return.
The holder of the credit card will be responsible for any loss or damage of equipment if any occur.
We ask that everything be returned clean and organized. A minimum $25 charge is applied to rental fee if equipment is returned in unclean condition.
The customer will not abuse, misuse or damage the equipment:
Keep all rental equipment away from open flame or heat sources.
Use rental equipment for intended purpose only.
Place all rental equipment on solid and level surfaces.
Do not stand on or tilt any of the rental equipment.
Immediately take down popup tents in windy conditions.
In the event of any accident or incident causing property damage or bodily harm, the customer agrees to take full responsibility and shall indemnify and hold Party Rentals By Elite Bartending harmless from any claims or actions. Party Rentals By Elite Bartending shall not be responsible for any loss or damage to customer’s property that is in anyway connected with the use or defect of our rental equipment. Party Rentals By Elite Bartending makes no warranties as to the equipment’s fitness for any particular purpose.
The holder of the credit card will be responsible for any loss or damage of equipment if any occur.
We ask that everything be returned clean and organized. A minimum $25 charge is applied to rental fee if equipment is returned in unclean condition.
The customer will not abuse, misuse or damage the equipment:
Keep all rental equipment away from open flame or heat sources.
Use rental equipment for intended purpose only.
Place all rental equipment on solid and level surfaces.
Do not stand on or tilt any of the rental equipment.
Immediately take down popup tents in windy conditions.
In the event of any accident or incident causing property damage or bodily harm, the customer agrees to take full responsibility and shall indemnify and hold Party Rentals By Elite Bartending harmless from any claims or actions. Party Rentals By Elite Bartending shall not be responsible for any loss or damage to customer’s property that is in anyway connected with the use or defect of our rental equipment. Party Rentals By Elite Bartending makes no warranties as to the equipment’s fitness for any particular purpose.
